bt11's Privacy Policy

We collect information you directly provide when creating an account or logging in to bt11. This includes:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment information — such as your bKash, Nagad, or Rocket number (each transaction is secured via SSL encryption)
• National ID card or other government document details for identity verification

When you browse the bt11 website, our system automatically collects certain technical information:

• IP address and device type
• Browser name and version
• Operating system
• Which pages you visited and how long you stayed
• Referral source (where you came from before reaching our site)
• Session data via cookies and similar technologies

To ensure secure financial transactions and prevent fraudulent activity, bt11 may verify a user's identity when necessary. The following documents may be requested during this process:

• Scan or photo of National ID card (NID)
• Photo of the first page of a passport
• Bank statement or proof of mobile banking transactions

These documents are used solely for identity verification purposes and are stored in encrypted form on secure servers.

bt11 uses the information collected from you for the following purposes:

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Recording your gaming activity and resolving disputes
• Providing bonuses, promotions, and VIP benefits
• Providing 24/7 customer support
• Complying with applicable laws and regulations
• Preventing fraud and money laundering
• Reviewing unusual behaviour to ensure responsible gaming

bt11 may send the following messages to your registered email or mobile number:

• Transaction confirmations and receipts
• Account security alerts
• Password change or login verification codes
• Replies to support requests you have submitted
• Promotional offers (you will have the option to opt out)

bt11 analyses aggregate user behaviour data to improve its services. This analysis is never published in a way that personally identifies you.

bt11 uses industry-standard technology to protect your personal and financial information:

• SSL Encryption: All data transmissions are encrypted via TLS/SSL protocol
• Encrypted Storage: Sensitive data (passwords, payment details) is stored in hashed or encrypted form
• Access Control: Only authorised personnel can access specific data
• Firewall & Monitoring: A round-the-clock network monitoring system is kept active
• Secure Payment Gateway: Official APIs of bKash, Nagad, and Rocket are used

bt11 retains your information for as long as it is necessary:

• Data for active accounts is retained for the duration the account remains active
• Financial transaction records are retained in accordance with legal obligations
• Even after an account is closed, records may be kept for a specified period for fraud prevention and legal purposes

bt11 does not sell your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:

• Payment Processing: The minimum information required for bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment provider
• Game Providers: Only the information necessary for session management is exchanged with providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi
• Legal Obligations: Information may need to be provided as part of a court order or government investigation
• Fraud Prevention: Relevant authorities may be notified if serious suspicious activity is identified

Contracts with all third parties bt11 works with explicitly state that they:

• Will use received information only for the specified purpose
• Will not transfer received information to any other party
• Will comply with the required security measures

Cookies are small text files stored in your browser. bt11 uses the following types of cookies:

• Essential Cookies: Necessary to maintain login sessions and ensure security
• Functional Cookies: Help remember your language preferences and other settings
• Analytical Cookies: Used to collect site usage statistics — these are always anonymous

You can delete cookies or stop accepting new ones by changing your browser settings. However, please note that disabling essential cookies may disrupt some key features of the bt11 platform, such as maintaining login sessions.

As a user of bt11, you have the following rights:

• Right of Access: You can ask what information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances you can request that your information be deleted (subject to legal obligations)
• Right to Object: You can object to the processing of your information for specific purposes
• Promotional Opt-Out: You can request to stop receiving marketing messages at any time

To exercise any of your rights, contact our customer support team. bt11 will review your request within a reasonable time and take the necessary action. Identity verification may be required.

bt11 is an adult entertainment platform. This service is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and additional verification may be requested in cases of suspicion.

If you believe a minor is using bt11, please notify our support team immediately. We will investigate the relevant account promptly and take the necessary action.

bt11 may update this Privacy Policy from time to time. For significant changes:

• The "Last updated" date at the top of the page will be changed
• A notification may be sent to your registered email
• Continuing to use the platform after a change is made will be considered acceptance of the new policy

You are advised to review this page regularly.